Incident Support
Critical issue response, escalation, and incident management.
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Comprehensive support across incident management, technical guidance, account administration, and performance optimization. Available 24/7 for enterprise clients.
Support Categories
Find the right support resource for your needs.
Technical Guidance
Architecture consulting, implementation best practices, and troubleshooting.
Expert-ledAccount Support
Billing, licensing, contract renewals, and administrative help.
2-hour SLAPerformance Optimization
System tuning, capacity planning, and efficiency recommendations.
Quarterly reviewsSupport Channels
Choose your preferred way to reach our support team.
Phone Support
+91 80 4000 2200
24x7 for EnterpriseEmail Support
support@tsar-it.com
2-hour responseChat Support
Start live chat
9 AM - 9 PM ISTTicketing System
portal.tsar-it.com
Real-time tracking
Service Level Agreements
Transparent commitments based on your support tier.
Support LevelResponse TimeResolution TimeSLA Uptime
Enterprise1 hour4 hours99.99%
Premium2 hours8 hours99.9%
Standard4 hours24 hours99.5%
Community12 hoursBest effortBest effort
Frequently Used Resources
Quick access to popular help topics and documentation.
Getting Started
Account & Billing
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