Clear eligibility
We outline when returns or refunds apply, including service-based and digital deliverables.
TSAR IT Support
Return Policy
A structured approach to return requests, refunds, and remediation for service engagements.
Commitment to resolution
We focus on clear communication, fair review, and timely resolution to protect client trust.
Documented process
Return requests follow a defined workflow to ensure transparency and fast resolution.
Client success focus
We work collaboratively to address issues, adjust scope, or remediate delivery concerns.
Return workflow
Each request is handled through a structured review process.
Submit request
Send your request with invoice details, project reference, and the reason for the return.
Validation review
Our team validates contract terms, delivery status, and eligibility criteria.
Resolution proposal
We propose remediation, service credits, or refunds based on the review outcome.
Closure
We confirm the outcome and close the request with documented resolution.
1. Policy scope
This Return Policy describes how TSAR IT evaluates refund or return requests related to contracted services, software, or digital deliverables.
2. Eligibility criteria
Eligibility depends on contract terms, delivery milestones, and service-specific conditions outlined in your agreement.
3. Request timeline
Requests should be submitted within the timeframe specified in your contract or within 30 days of delivery if no timeframe is defined.
4. Review process
We review each request, confirm delivery details, and assess whether remediation, credit, or refund is appropriate.
5. Non-refundable services
Certain services, including custom development, consulting hours, or third-party expenses, may not be refundable unless stated otherwise.
6. Resolution options
Depending on the situation, we may offer corrective action, service credits, or partial refunds aligned with contract terms.
7. Customer responsibilities
Clients must provide accurate documentation, access to relevant systems, and timely feedback to support resolution.
8. Policy updates
We may update this policy to reflect operational changes. The latest version is always posted here.
9. Contact
For return or refund questions, contact support@tsarit.com or use our contact page.
Need to discuss a return?
Our support team can guide you through eligibility, documentation, and next steps.